Temporary Server Downtime
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Monday, 15th September, 2025
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06:33am
Dear Customers,
We are currently experiencing server downtime due to a major internet disruption affecting multiple countries, including India, Pakistan, and the Middle East.
The issue has been traced to severed undersea internet cables in the Red Sea, reportedly caused by a commercial vessel dragging its anchor. This has impacted connectivity across the region, including our data centers and servers.
Impact: Our servers may be temporarily inaccessible, and services may load slower or remain unavailable until connectivity stabilizes
Resolution: Our team is actively working to restore services by exploring alternate internet connectivity options to minimize downtime. At the same time, international repair teams are working on fixing the damaged undersea cables.
Due to this incident, we have received a large volume of support tickets, which has led to delays in our response times
We expect to resolve the issue by the night of 16-09-2025.
We deeply regret the inconvenience caused and assure you that we are continuously monitoring the situation and will restore full services as soon as connectivity allows.
