Regarding Chat Support Delay
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Sunday, 13th April, 2025
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18:26pm
Dear Customers,
Due to the Vishu and Easter celebrations, we’ve received an overwhelming number of festival wishes on our WhatsApp support number. While we are truly grateful for all the love and greetings, this has led to a huge spike in incoming messages.
Currently, over 65,000 messages are pending in our chat queue.
As a result, our response time may be delayed, and we are finding it difficult to quickly identify and respond to genuine support-related queries.
If you are reaching out for technical support or urgent issues, please start your message with "[SUPPORT]" so we can prioritize your request.
We sincerely apologize for the inconvenience and kindly request your patience and understanding during this festive time.
Wishing you and your family a joyful Vishu & Easter!
Warm regards,
Team HOSTMALABAR
