18/3/2025
We have received the final report from the data recovery team regarding the failed VPS Node disk. Unfortunately, the data recovery procedure was completely unsuccessful due to severe disk damage and corruption. Despite extensive efforts by the recovery specialists, no usable data could be retrieved.
We deeply regret this outcome and understand the impact it may have on the affected customers.
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13/3/2025
As part of our ongoing efforts to recover data from the failed VPS Node disk, we have now handed over the hard disk to a leading data recovery specialist in Europe. Their team will conduct an in-depth analysis and attempt to retrieve any recoverable data.
We understand the importance of your data and are making every effort to explore all possible recovery options. We will provide further updates as soon as we receive any progress reports from the recovery team.
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12/3/2025
As part of our recovery efforts following the VPS Node disk failure, we have successfully restored 7 VPS servers using the backups provided by customers. However, 4 VPS clients did not have backups, and their restoration process was unsuccessful.
Our team is still actively working to recover data from the failed disk in an attempt to restore the remaining VPS servers. We understand the critical nature of this situation and are doing everything possible to retrieve the lost data.
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9/03/3025
Following our recent announcement regarding the VPS Node disk failure, we regret to inform you that our data recovery efforts were unsuccessful. Despite our best attempts, the failed disk could not be restored.
To minimize downtime, we have set up a new VPS Node and successfully restored all 7 affected VPS servers using the backups provided by our customers. If you encounter any issues with your restored VPS, please reach out to our support team for assistance.
We sincerely appreciate your patience and cooperation during this process. Moving forward, we strongly recommend maintaining regular offsite backups to prevent data loss in such situations.
Thank you for your understanding and continued trust in Hostmalabar.
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07/03/2025
We regret to inform you that one of our VPS Node disks has failed, affecting eleven VPS servers. As a result, all these virtual machines are currently down. Our team is actively working on data recovery and restoration to bring the affected VPS instances back online as soon as possible.
We had already informed our customers to take proper backups, and we strongly recommend keeping regular backups to prevent data loss in such situations.
We understand the impact this may have on your operations and sincerely apologize for the inconvenience. We will keep you updated on the progress and provide an estimated resolution time as soon as possible.
If you have any urgent concerns, please reach out to our support team.
Thank you for your patience and understanding
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Dear Valued Clients,
We would like to inform you that a fire incident has been detected in our data center, affecting a few selected racks. As of now, no data loss or server downtime has been reported. However, the situation remains critical, and there is a potential risk to the affected area.
As a precautionary measure, we strongly recommend all clients to take immediate backups of their servers and store them in a secure remote location to ensure the safety of your data.
We are closely monitoring the situation and will continue to provide updates as we receive further information. Your cooperation and quick action in securing your backups will help mitigate any unforeseen risk.
Thank you for your understanding and support during this emergency.
Regards
Hostmalabar Team
