Disruption in our Nuremberg Data Center
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Monday, 2nd September, 2024
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20:57pm
On the early morning of September 2nd, 2024, our data center in Nuremberg experienced a disruption. Due to high temperatures and a storm, lightning struck the data center, damaging both the primary and secondary connections to our cooling system. As a result,
- Some servers in Nuremberg were not reachable
- Placing new orders was not possible
- Our customer support was not able to receive or answer to tickets
- Accessing the Customer Control Panel was unavailable
- Object Storage in the EU was inaccessible
The cooling system is now restored, and we are working to bring all servers back online soon. We will continue to provide regular updates on our status page
We apologize for the inconvenience and appreciate your understanding.
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[UPDATE 02.09.2024 09:18 pm (UTC+2)]
The majority of the affected servers are back online. Our internal systems such as Customer Control Panel and Support Center are also available. Our team continues to work on bringing the remaining servers to the full functionality.
We understand how frustrating this situation is, and we sincerely apologize for the inconvenience it has caused.
