Dear Valued Customers,
We hope this message finds you well. As we enter the holy month of Ramadan and approach the upcoming holidays, we would like to inform you of our adjusted support hours and availability.
From April 10th 2024, to April 17th, 2024, our support team will be operating on a limited schedule due to the observance of Ramadan and associated holiday festivities. During this period, our team will be observing religious practices and spending time with their families.
Please take note of the following adjustments to our support services:
1. Reduced Availability: Our support team will be available on a limited basis including phone support during this period. Response times may be longer than usual, and we appreciate your patience and understanding.
2. Priority Support: Urgent inquiries and critical issues will be given the highest priority. We kindly request that non-urgent matters be deferred until regular operations resume.
3. Alternative Resources: While our support team may be limited, we encourage you to explore our online resources, knowledge base, and FAQs for answers to common questions and issues.
4. Normal Operations Resumption: Regular support hours and operations will resume on April 18th, 2024.
We apologize for any inconvenience this may cause and assure you that we are committed to providing the best possible service despite the temporary adjustments. Your understanding and cooperation during this period are greatly appreciated.
If you have any urgent matters or require immediate assistance, please don't hesitate to contact us, and we will do our best to assist you promptly.
Thank you for your continued support and understanding.
Warm regards,
Manager (Operations)
Hostmalabar Hosting Solutions
