Dear Valued Resellers,
We trust this message finds you in good health. We are thrilled to inform you that we are in the final stages of upgrading our infrastructure to better serve your hosting needs. As part of this enhancement, we will be migrating our Linux cPanel Reseller servers to a new and improved server environment. This migration is geared towards providing you with enhanced performance, reliability, and security, ensuring an uninterrupted experience for both you and your clients.
Here's what you need to know about the migration:
**Migration Schedule:**
The migration is scheduled to occur on September 13, 2023, at 23:00 hrs IST. We have selected this time to ensure minimal disruption to your business activities, considering the lower server activity during this period.
**Expected Downtime:**
While we have taken all possible measures to minimize downtime, a brief service interruption is inevitable during the migration process. We anticipate the downtime to last approximately [Estimated Downtime Duration], during which your cPanel Reseller services will be temporarily unavailable.
**Data Migration:**
Be assured that all your account data, configurations, files, emails, and databases will be transferred to the new server with utmost care. Our technical team will execute the migration seamlessly, retaining all your settings and content.
**Important Note for Private Name Server Users:**
For those who are using private name servers, a crucial step will be required after the migration. Please note that all existing name servers will remain the same. However, if you are using private name servers, you will need to update the IP addresses associated with those name servers to our new IP addresses. This update is vital to ensure uninterrupted access to your websites and services.
**Action Required for Private Name Server Users:**
After the migration is complete, we kindly request all users of private name servers to update the IP addresses associated with their private name servers to the new IP addresses provided by our team. This step is essential to ensure the continued accessibility of your hosted websites and services. Detailed instructions and the new IP addresses will be shared with you before the migration.
**Post-Migration Checks:**
Once the migration concludes, we recommend carrying out a few simple checks:
1. Test your websites and applications to verify proper functionality.
2. Inspect your email accounts to ensure seamless sending and receiving of messages.
3. Confirm the accessibility of your databases and data integrity.
**24/7 Support and Assistance:**
Throughout the migration process and beyond, our dedicated support team will be available 24/7 to assist you. Should you encounter any difficulties or have questions, feel free to reach out to our support team via [Support Email/Phone].
We acknowledge the significance of maintaining your online presence and assure you that this migration represents a significant step towards providing an even better hosting experience. We sincerely appreciate your understanding and patience during this transition.
Thank you for choosing us as your hosting provider. We are eagerly looking forward to delivering enhanced services and performance as a result of this upgrade. If you have any concerns or inquiries, please do not hesitate to get in touch.
