New cPanel installations/updates are failing
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Friday, 21st January, 2022
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11:38am
While installing or updating cPanel, you may encounter errors like the following.
cpanel-plugins/x86_64/filelist FAILED
http://74.50.120.123/cpanelsync/repos/CentOS/7/cpanel-plugins/x86_64/repodata/96aaaca84ca1fa3b054866c5ee14196bdce2eabe8be9ec1ffeb05d24934072c1-filelists.sqlite.bz2: [Errno 14] HTTP Error 500 - Internal Server Error
Trying other mirror.
[2022-01-21 00:15:11 -0500] E Tried to sync version /etc/cpanel/TIERS.json file but failed: exit level [die] [pid=24939] (Failed to download signature at URL 'http://httpupdate.cpanel.net/cpanelsync/TIERS.json.asc'.)
[2022-01-21 00:15:11 -0500] ***** FATAL: The version for tier 'release' is not defined!
Description
This appears to be due to an issue with the httpupdate.cpanel.net mirrors.
Cpanel Officials opened an internal case for their development team to investigate this further. For reference, the case number is CPANEL-39816. Follow this article to receive an email notification when a solution is published in the product.
Workaround
There is no workaround at this time. We are working to resolve the issue as soon as possible.
